Customer Service Manager Advantages

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How OMS Helps You Keep Your Customers - (Happy)

The customer is always right; we’ve all heard the expression. Today the customer is not only always right – the customer always has options. In the past businesses, especially asset-intensive companies in industries like manufacturing, distribution, turned to the OMS business software solutions to improve internal business processes.

We know why, improving internal business processes helps companies like yours save on costs with higher efficiency and increased productivity. Now we also know, improving business processes with OMS helps improve customer service. OMS helps improve customer service by ...

Automated Order Management is Crucial for the 21st Century Business


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Streamlining Backend Business Processes

OMS helps companies like yours: deliver products to customers faster, improves productivity, and provides real time inventory control. OMS also fosters better customer communication through reliable sales order and back order tracking. Other business benefits of OMS include:

  • Streamlined shipping operations
  • Stronger supplier relationships
  • Automation of manual processes.
  • Customer Relationship Management
  • Integration of EDI
  • Intergation to AMAZON
  • More...

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    Matching Supply with Demand

    OMS helps with order fulfillment by connecting sales order management to fulfillment management. Users can set service levels and assign inventory to customer sales orders. Depending on customer needs, the user can assign:

  • Priorities for customers
  • Service level rules
  • Supply locations
  • Allocate inventory
  • Reserve and Set Aside inventory

    • Once settings are defined for individual or groups of customers, the system can automate fulfillment based on these preferences already assigned. Learn more about fulfillment management.

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    Improving User Experience

    When backend business processes are modernized and streamlined, customers reap the reward. OMS can provides better service because for businesses like yours because you have a holistic view of the customer including all customer history. This information allows you to prioritize the best customers and automate any discounts for long-term customers. The improved shipping operations allows for reliable order tracking and shipping notifications.

    OMS integrates with other OMS business software solutions to connect your business with a user-friendly online ordering system known as eMaster, so customers can place an order that much easier.

    Enabling Access to the Information You Need to Better Serve Your Customers

    ERP enables better distribution of information across internal teams within the company. With a modern ERP system companies have:

  • Timely real-time information that is easy for non-IT users to access
  • Integration between front office and warehouse
  • Vendor scorecards

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    Increased customer satisfaction leads to customer retention and business growth

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